Our relationship with you
Collecting your personal data
In order to open and operate an account for you, provide you with our products and services, or communicate with you, we may need to collect your personal data.
We may collect the following types of personal data:
Personal data is collected in various ways, including:
You must be 18 years or older to open a iMoneyXchange account and, as such, iMoneyXchange will not intentionally or knowingly collect personal data directly from individuals under the age of 18 years.
Processing your personal data
We will only process your personal data where it is necessary for us to carry out our lawful business activities. In doing so, we rely on one or more of the following lawful grounds for processing your personal data:
Consent: In some cases, we will only process your personal data where you provide us with your express consent for such processing.
Legal obligation: In some cases, we may need to process your personal data in order to comply with an obligation imposed by law.
Legitimate interest: In some cases, we may need to process your personal data where it is in our legitimate legal interests to do so.
More specifically, we may process your personal data for one or more of the following purposes:
Where we are required to process criminal history information, biometric information or any other type of special personal data about you in connection with any of the purposes listed above, you expressly consent to the collection, use and storage of this personal data about you. If you choose to withdraw your consent, we refer you to the section below titled “Your right to access, update, or remove your personal data”. Please note that, should you withdraw your consent, you will no longer be able to use the iMoney Xchange products and services.
Sharing your personal data
We may share your personal data with:
We will otherwise treat your personal data as private and confidential and will not share it with other parties except:
Security of your personal data
iMoney Xchange places great importance on ensuring the security of your personal data. We regularly review and implement appropriate and reasonable technical and organisational security measures to keep your personal data safe. Employees of iMoneyXchange are trained to handle personal data securely and with the utmost respect, failing which they may be subject to disciplinary action.
International transfers of your personal data
iMoney Xchange is a global organisation and, in the course of providing our products and services to you, your personal data may be transferred to, stored and processed outside of the jurisdiction in which you reside, and the laws of those countries may differ from the laws applicable in your own country. For example, data collected in the European Economic Area (EEA) may be transferred to, stored and processed at a destination(s) outside of the EEA (including the United States of America).
Where you have opted-in to receive marketing communications and news, we may share information about our products, services, news and promotions with you. If you have opted-in to receive marketing communications, you may always opt out at a later stage by clicking on the “Unsubscribe” option included in every marketing communication sent to you.
Please note that unsubscribing from marketing content will not stop you from receiving important communications in relation to the security or operation of your account or the iMoneyXchange product.
Additional matters relating to personal data
Retention of personal data
Your biometric data is held by our third party service providers for a period of no longer than 1 year from the time when you cease to be a customer of iMoneyXchange.
Incomplete personal data
Where indicated (for example in application forms or account opening forms), it is obligatory to provide your personal data to us to enable us to process your application for our products or services. Should you decline to provide such personal data, we may not be able to process your application/request or provide you with our products or services.
Your right to access, update, or remove your personal data
Most of the data iMoneyXchange collects, and the ways in which we use it, are necessary for us to provide and improve the services we provide to you, or to comply with our obligations. In certain situations, we give you the ability to choose how we use your data.
Depending on the country in which you live, you may have certain rights under data protection law, including the right to object to the processing of your personal data or to request that we:
Please submit Support Ticket if you would like to exercise any of the above rights. These rights are limited in some situations, such as where we are legally required to process your data, and may limit your ability to use our products and services.
We will notify you and the relevant supervisory authority as soon as we become aware of any data breach that is likely to result in a risk to your rights and freedoms.
Credit and debit card data
We do not store your full credit and debit card data. This data is securely transferred and stored off-site by an authorised payment vendor in compliance with Payment Card Industry Data Security Standards (PCI DSS). This information is not accessible to iMoneyXchange or iMoneyXchange’s employees or any agent acting for or on behalf of iMoneyXchange.
Contacting iMoneyXchange in relation to personal data